Effective Date: January 1, 2026

Refund & Cancellation Policy

At EP Ka Meter Films, every creative project is planned and executed with dedicated time, expertise, and resources. This Refund & Cancellation Policy explains how cancellations, payments, and refunds are handled to ensure transparency and fairness for both clients and our team.

By engaging our services, you acknowledge and agree to this policy.

1. Project Confirmation

A project is considered confirmed once:

• The scope of work has been agreed upon.
• The client has accepted the quotation or proposal.
• Any required advance payment has been received.
• Production or post-production planning has commenced.

Once work begins, resources are allocated specifically for your project.

2. Cancellation by the Client

Clients may request cancellation at any time by contacting EP Ka Meter Films in writing.

Depending on the stage of the project, different terms may apply:

Before Work Begins

If the project is cancelled before any production, planning, or editing work has started, EP Ka Meter Films may, at its discretion, issue a partial or full refund of eligible payments after deducting any non-recoverable administrative or transaction costs.

After Work Has Started

If work has already commenced, refunds may not be available for completed planning, production, editing, consultation, or other services already performed.

Compensation may be required for work completed up to the cancellation date.

3. Cancellation by EP Ka Meter Films

In rare situations, EP Ka Meter Films may decline or discontinue a project due to circumstances such as:

• Inability to proceed because of missing client information.
• Non-payment or repeated payment delays.
• Requests involving unlawful or unethical content.
• Abuse, harassment, or inappropriate conduct.
• Circumstances beyond reasonable operational control.

Where appropriate, unused prepaid amounts may be considered for refund after accounting for completed work and applicable costs.

4. Custom Creative Work

Most services provided by EP Ka Meter Films involve custom creative effort, including:

• Video editing
• Motion graphics
• Documentary production
• Brand storytelling
• Creative consulting
• Original filmmaking
• Content strategy
• Production planning

Because these services are personalized and cannot typically be resold, completed creative work is generally non-refundable.

5. Revision Requests

Revisions are intended to improve agreed deliverables within the approved project scope.

Requests that substantially change the original brief or introduce new requirements may be treated as additional work and quoted separately.

Revision availability depends on the agreed project terms.

6. Client Delays

If project progress is delayed because required materials, approvals, or feedback are not provided within a reasonable timeframe, timelines may be adjusted.

Extended inactivity may require project rescheduling or a revised agreement.

7. Digital Deliverables

Once final digital files have been delivered, approved, or downloaded, refunds are generally not available for those completed deliverables.

Clients are encouraged to review preview versions carefully before approving final exports.

8. Duplicate Payments

If a payment is accidentally made more than once for the same invoice or service, please notify us promptly.

Verified duplicate payments will be reviewed and addressed appropriately.

9. Payment Processing Fees

Certain payment gateways or financial institutions may charge transaction or processing fees.

Where applicable, such third-party fees may be deducted from refundable amounts, subject to applicable laws and payment provider policies.

10. Force Majeure

Events beyond reasonable control—including natural disasters, widespread technical failures, government restrictions, or other unforeseen circumstances—may affect production schedules.

In such situations, EP Ka Meter Films will communicate with clients and work toward a practical resolution.

11. How to Request a Cancellation

Cancellation requests should include:

• Client name
• Contact information
• Project or invoice reference
• Reason for cancellation
• Preferred method of communication

Requests should be submitted through the official contact channels listed below.

12. Contact for Billing & Project Support

EP Ka Meter Films

General Support: support@epkameterfilms.in

Business Inquiries: eshwarprasad@epkameterfilms.in

Phone / WhatsApp: +91 98858 24570

Our Commitment

We strive to communicate clearly, set realistic expectations, and work collaboratively with every client.

Whenever possible, we seek fair and practical solutions that respect both the client’s investment and the creative effort involved in delivering high-quality work.

Thank you for choosing EP Ka Meter Films.

EP Ka Meter Films

Where Passion Is In Motion.

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